Frequently Asked Questions
Everything you need to know about our designer homeware and services.
What are your standard shipping times and costs?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination. Shipping costs are calculated at checkout based on weight and location.
What is your return policy for home accessories?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 28 days of receipt for a full refund or exchange.
Are your products handmade or mass-produced?
Thorsten van Elten specializes in curated designer pieces. Many of our products are produced in small batches by skilled craftspeople, ensuring high quality and unique character for your home.
Do you offer trade discounts for interior designers?
Yes, we provide trade pricing for industry professionals, including interior designers and architects. Please contact our support team with your business credentials to set up a trade account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How can I track the status of my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.