Returns & Exchanges
At Thorsten van Elten, we want you to be delighted with your home accessories; however, if you are not entirely satisfied, you can return your items within 14 days of receipt for a full refund or exchange. Please ensure all products are returned in their original packaging and in a resalable condition.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Items
Carefully package the items in their original boxes with all protective materials to ensure they are not damaged during transit back to our warehouse.
Ship the Package
Affix the provided return label or use a tracked shipping service of your choice to send the parcel to the address specified in your authorization email.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing